The following company is looking for a Technical Writer to join their growing enablement team. You’ll play a key role in helping users navigate our platform with clarity and confidence—owning the strategy, structure, and content of our Help Center.
What You’ll Do
- Own the structure and content of the Superside Help Center.
- Write and maintain clear, concise, and helpful articles for different user types.
- Collaborate with Product, Product Marketing, and CX teams to ensure accuracy and alignment.
- Support chatbot content needs by writing in modular, structured formats.
- Structuring AI-ready support content (for chatbot integration).
- Use feedback and data to identify gaps and continuously improve the self-serve experience.
What You’ll Need to Succeed
- 5+ years experience in technical writing, content strategy, or UX writing within a SaaS or B2B environment.
- A strong ability to organize information in a way that’s logical and scalable.
- Proven ability to work independently on complex projects.
- Excellent writing and editing skills, especially for simplifying complex concepts.
- Comfortable working cross-functionally with technical and non-technical teams.
- Familiarity with tools like Notion, Zendesk, Intercom, or similar knowledge base platforms.
- Curiosity about AI and experience using tools like ChatGPT to enhance content quality or speed.
