Binance is seeking to hire a Customer Service Agent, Merchant Team.
Responsibilities:
- As the frontline of the P2P market, you will handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls
- Independently provide accurate information to resolve problems/issues that arise
- Continuously educate one’s self with up-to-date and relevant information to support the customer service operations
- You will escalate issues to your team leader, managers, and other departments as requiredAdhere to the Quality Assurance standards set
- Adhere to and comply with the schedule set by the Team Leader
- Assist in the preparation of other processes as and when assigned/required by the Team Leader
- Display good team working attitude and behavior within the team and other departments in the company
Requirements:
- 2-3 years experience in frontline customer support, preferably in the financial or service industry
- Have the passion and willingness to go above and beyond to solve complex problems while delivering an outstanding customer experience
- Both adaptable and resilient, able to operate in a quickly changing environmentGreat at multitasking, prioritizing, and managing time effectively
- You must have a fast internet connection (5mpbs broadband internet connection at least)
- Knowledge or interest in blockchain/digital assets/fin-tech industry and being a Binance P2P user will be an added advantage
- Ability to work on flexible working hours and shifts (including night shifts, weekends, and Public Holidays)
- Fluency in English is required to be able to coordinate with overseas partners and stakeholders.
