Concentrix is seeking to hire a Customer Service Advisor for Warner Bros.
What you will do in this role:
- Answer phone calls, e-mails, live chats, and messages on social media from customers
- Help customers with issues related to the service, troubleshoot on the customer’s behalf and solve the customer’s problems to the best of your ability
- Work shifts: Monday-Friday 9:00-17:45,
- Phone calls are inbound, no cold-calling
Requirements
- Suitable for people without experience
- Good computer skills and good knowledge of MS Office
- Ability to quickly identify customers’ problem and needs
- Ability to set priorities and manage daily responsibilities effectively
- A client-oriented approach, patience, and strong communication skills
- Team players with the ability to also work independently
- Native Slovenian and communicative level of English in both oral and written
Offer
- Possibility of working from home
- Meal vouchers
- Attractive bonuses according to the performance
- Multisport card.
- Daily use of foreign languages, especially English.
- Great referral bonus
- Game corners (ping pong, football, PS4), relaxation zones and terraces (for smokers and non-smokers), fully equipped kitchenettes.
- A team that is fair and human at all times, including corporate governance.
- Close to public transport (Metro Budějovická)
- Fitness center or park nearby
- Interactive activities: team-building, company parties, sports, etc.
- Opportunity to develop a career within a multinational environment
